A lover of wasting other people's time
Posted: Tue Jan 28, 2025 3:43 am
For him, the most important thing is a low price and a big discount. Even the quality of the goods sometimes fades into the background. Such a buyer will choose the cheapest goods. If the customer is a legal entity, then he will demand a quality product with a big discount. For the seller, this is not a profitable option at all.
The contractor's mistake is to agree to the terms of a bad client. Yes, he will buy a lot, but at the same time he will not bring profit, because the purchased goods will be either at the lowest price or with a huge discount, leveling the margin.
Entrepreneurs should strive to minimize the number of stingy clients. If all of them are legal entities, then it is necessary to fix the size of discounts and not go beyond the established limits. And explain to customers why goods/services cost exactly that much and not a penny less. Adequate clients will understand that quality products cannot be cheap. The rest will leave, and there is no need to worry about it.
Such clients should not be jordan email list given personal phone numbers. They will shamelessly call outside working hours on any, even the most insignificant, issues. A customer who does not value other people believes that since he has purchased a product, the seller now owes him everything, including personal time. And he begins to write and call in the evenings or on weekends, ask questions, share links and insist on an immediate response.
The main mistake a salesperson makes is to respond to all requests from a harmful client, even those that come in at an inopportune time.
How to work with a customer who does not value other people's personal time and is capable of calling and writing at any time of the day or night? The easiest option is to specify all the details of cooperation in the contract, for example, the period for accepting requests. And the main thing is to be sure that the client has been sold a quality product. Then you can not worry about the fact that the customer calls to complain.
However, it should be remembered that customers who do not respect other people's personal space can be very touchy. They are capable of writing a negative review just because the manager did not answer the call that came after the end of the working day. Of course, adequate people will understand the absurdity of the claim, but the overall rating of the company will be damaged. Therefore, it is important to conduct qualified claims work, turning all complaints into a positive channel.
The contractor's mistake is to agree to the terms of a bad client. Yes, he will buy a lot, but at the same time he will not bring profit, because the purchased goods will be either at the lowest price or with a huge discount, leveling the margin.
Entrepreneurs should strive to minimize the number of stingy clients. If all of them are legal entities, then it is necessary to fix the size of discounts and not go beyond the established limits. And explain to customers why goods/services cost exactly that much and not a penny less. Adequate clients will understand that quality products cannot be cheap. The rest will leave, and there is no need to worry about it.
Such clients should not be jordan email list given personal phone numbers. They will shamelessly call outside working hours on any, even the most insignificant, issues. A customer who does not value other people believes that since he has purchased a product, the seller now owes him everything, including personal time. And he begins to write and call in the evenings or on weekends, ask questions, share links and insist on an immediate response.
The main mistake a salesperson makes is to respond to all requests from a harmful client, even those that come in at an inopportune time.
How to work with a customer who does not value other people's personal time and is capable of calling and writing at any time of the day or night? The easiest option is to specify all the details of cooperation in the contract, for example, the period for accepting requests. And the main thing is to be sure that the client has been sold a quality product. Then you can not worry about the fact that the customer calls to complain.
However, it should be remembered that customers who do not respect other people's personal space can be very touchy. They are capable of writing a negative review just because the manager did not answer the call that came after the end of the working day. Of course, adequate people will understand the absurdity of the claim, but the overall rating of the company will be damaged. Therefore, it is important to conduct qualified claims work, turning all complaints into a positive channel.