Claim letter about a product of inadequate quality

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A letter of complaint about a defective product is sent to the following addressees:

to the supplier in the event of delivery of goods that do not comply with the terms of the contract;

an organization that sold a low-quality product to a buyer.

Most of these letters are sent for the purpose of protecting consumer rights.

They always indicate what solution the sender ecuador mobile phone numbers database expects from the addressee. If the issue concerns a poor-quality product, the sender can choose one of the following solutions, which should be set out in the letter:

replace the product with a similar one, but of proper quality;

exchange the product for the same one, but of a different brand or article number (with or without additional payment);

reduce the price according to the defects;

eliminate all defects free of charge;

pay for the elimination of defects made by the consumer or a third party;

return all money paid by returning the goods to the seller (the costs of returning the goods are borne by the seller).

Important! The deadlines for filing a claim letter must comply with the time frames established by law.

In addition to the requirements stipulated by the law on consumer protection, a letter of claim about a defective product must include supporting information. This may be attached documents confirming the fact of purchase and the poor quality of the product, such as:

copies of checks, receipts;

a copy of the technical data sheet of the product;

a copy of the warranty card for repairs;

act of examination of technically complex goods and others.

Document for download