One of the benefits for consumers is that we can check the problem resolution rate and understand the brand's behavior in different situations.
The platform is present on Digisac , so you can manage your reputation in just russian whatsapp number a few seconds. Whenever someone makes a comment, you can respond.
The better your rating on the website, the more people will want to do business with you because they trust other people's testimonials and your positioning.
After all, if you have 100 people saying that your solution is good and you serve everyone well, new customers will be interested in getting to know you.
If we want to develop a relationship of trust with the public, we must help people and solve problems quickly, and this is only possible if we follow the evaluations they make about us.
Avoid future problems
By responding to compliments, complaints and questions on a daily basis, more people will trust your ability to help them and solve problems.
In many cases, this agility avoids a lot of headaches and a customer who would become a detractor, that is, that person who is dissatisfied, speaking badly of your company to everyone, becomes “passive”, which would be the middle ground, neither good nor bad.
If you want to assess whether you have more detractors or promoters, click here to understand more about the subject.