Use their critical feedback to address gaps and improve your business

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The third method, however, is quite public. You could get negative reviews publicly, and you would have no way to verify their authenticity or properly address them during a live chat. The best approach to one-on-one conversation is video meetings. If you choose this, consider adding yourSharePoint calendar in Outlookto be more precise when organizing our meetings.

This will make the process more reliable because you will be able to observe the body language and tone of voice of the customers.

During the meeting, brands can even encourage customers to write a detailed testimonial about how your product changed their life – with pictures. It can be published as a case study on the website.

Reading these detailed real-life experience albania phone number list reports will encourage new visitors to make a purchase. By the way, if customers have something negative to say during a one-on-one conversation, like high service fees or late deliveries, take it as a learning opportunity.

While this is a long-term strategy, it’s a great way to personalize your review collection process.

Incorporate those video testimonials into your marketing strategy and you will see your e-commerce business flourish.

7. Lever automation
If the previous feedback collection strategy was a bit time-consuming, this one is a time-saver. Both have their own unique advantages.

We recommend using automation and autoresponders when you don't have much time to dedicate to personally collecting customer reviews.

Here's how: