Autonomous agents: revolutionize your business with artificial intelligence

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Artificial intelligence is going further and one of the latest capabilities it presents are autonomous agents , a system similar to chatbots but that surpasses their limits and from which we can benefit by automating complex tasks and empowering sales , customer service, finance and supply chain teams. Do you want to know more about autonomous agents? Continue reading.

What are freelance agents?
Autonomous agents are artificial intelligence systems capable of performing lawyer database tasks independently without the constant presence of humans. Based on the definition of a series of rules, norms and previously programmed objectives, these agents will be able to develop complex tasks such as interpreting information, making decisions and performing tasks autonomously.

The agents we know today, who are dedicated to problem solving and customer service , or those who are based on the automation of repetitive tasks, give way to a new generation of agents who are faced with the fulfillment of more significant and long-term tasks , such as writing an email based on data stored in a text document and sending it to a previously defined list of recipients.

How do freelance agents work?
Microsoft has invested heavily in artificial intelligence and continues to experiment with this technology to help companies and their professionals become more efficient and productive. Microsoft Copilot is updated with this new trend and allows the incorporation of autonomous agents previously created in Copilot Studio , an application that allows the creation, management and connection of agents easily to Copilot from low code and generative artificial intelligence.

In this way, organizations have the possibility of developing a network of autonomous AI agents adapted to each of the company's needs. These copilots can offer simple responses and instructions or be completely autonomous.

Promotes collaborative work
Microsoft 365 Copilot is the perfect service to streamline and improve your Microsoft 365 experience, helping you with your workflow, freeing you up and giving you time to focus on your goals and not on repetitive issues. It also provides personalized recommendations, error resolution, and ongoing support.



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Areas that benefit from freelance agents
Autonomous AI agents have a place in all company departments, regardless of your needs and the activity you carry out:

Sales
Autonomous agents built into Dynamics 365 Sales help salespeople and managers better engage with customers , research and prioritize leads, close more deals with potential customers, or automate order entry by saving time on other tasks.

Operations
Functional areas such as finance, procurement, and supply chain benefit from autonomous AI agents built into Dynamics 365 Business Central to reduce costs, minimize risk, and accelerate decision-making . Professionals reduce their workload on manual tasks, investing that time in better planning and making better decisions.

Customer Service
Customer Engagement solutions for customer service also feature the integration of autonomous agents with which teams can better manage the high volume of calls and messages , providing better responses and resolutions to customers, which promotes customer satisfaction and customer service efficiency.

Sectors such as banking or retail can benefit from the functionalities of autonomous agents since they require 24×7 customer service, being able to resolve repetitive incidents with natural language and with a high knowledge of the company.

IT Team
Developers are also seeing their work boosted by the new developments that AI brings to the market. Autonomous agents provide intelligent assistance so that IT teams can develop software solutions faster and with fewer errors . They also have the ability to better adapt to changes thanks to process automation.

Examples of self-employed agents in different sectors
Project management
Integrating intelligent agents into project management becomes essential to improve planning, task management or resource allocation, helping to meet project delivery times and promoting collaboration between teams and obtaining better results.

Industry
Industrial companies benefit from intelligent agents in different areas such as logistics or transport , since they have the possibility of automating contracts or documentation that requires completion, checking the correct compliance with rules and regulations, tracking the shipment of orders, the status of the fleet or accessing and modifying route planning in real time.

Sanitary
Intelligent agents boost patient knowledge with even more personalized and valuable care, as they can obtain the answers they seek. In addition, these new agents help healthcare professionals improve and speed up diagnoses, improving patient health and the management of hospitals and healthcare centers.

Financial Services
The large number of transactions carried out daily can become a real challenge for financial institutions , which can take advantage of autonomous agents to efficiently manage these transactions and identify those that are suspicious or detect fraud , through data patterns that are repeated.

In short, autonomous agents are already the present for companies. Their custom creation for each company and its departments boosts the work of employees, favoring their productivity and efficiency. At ARBENTIA we know how to incorporate intelligent agents into your organization and we help you take a step further in your digitalization process .