Don’t let VIP business tools at counters only have small notebooks
Posted: Sun Jan 19, 2025 9:53 am
In 2022, Shin Kong Mitsukoshi's revenue will reach 88.6 billion yuan, a record high. This year, it will further challenge 92 billion yuan. One of the key strategies for continued expansion is to "integrate online and offline to create a consumer-centered omni-channel experience service." , not only won praise from consumers, but also won recognition from the "2023 Asia Retail Awards" Retail Asia Award, known as the retail Oscars .
Table of contents:
How to choose a suitable OMO system provider?
e Beauty Consultant: Bind customers with personalized services in LINE OA
From binding, personalized services to sales tracking, the two-way incentive mechanism achieves a win-win situation
How does beautySTAGE help store staff establish OMO service processes and habits?
Education, training and internal communication
Weekly Featured Product Lazy Bag
Store clerk group messaging function makes VIP management more labor-saving
Continue to provide "heart" retail that is closest to india email list consumers through OMO integration
" beautySTAGE ", a beauty brand owned by Shin Kong Mitsukoshi , specializes in beauty selection at multiple counters. It is not restricted by a single brand. Store staff can recommend products that are most suitable for consumers according to different consumer groups. In addition to the 24-hour official online shopping platform, it has also entered other malls and has opened 5 physical stores across Taiwan. In order to further enhance the consumer experience, beautySTAGE launched the " e-beauty consultant " for the first time, integrating online and offline through Omnichat OMO, and providing one-on-one professional consulting services from real beauty consultants on the official LINE account.
In less than a season after introducing the OMO system, beautySTAGE has already seen outstanding results: 76% of LINE OA friends are bound to beauty consultants, the monthly block rate is greatly reduced by 60%, and the LINE OA conversion rate is 7.5 times higher than the official website. !
Table of contents:
How to choose a suitable OMO system provider?
e Beauty Consultant: Bind customers with personalized services in LINE OA
From binding, personalized services to sales tracking, the two-way incentive mechanism achieves a win-win situation
How does beautySTAGE help store staff establish OMO service processes and habits?
Education, training and internal communication
Weekly Featured Product Lazy Bag
Store clerk group messaging function makes VIP management more labor-saving
Continue to provide "heart" retail that is closest to india email list consumers through OMO integration
" beautySTAGE ", a beauty brand owned by Shin Kong Mitsukoshi , specializes in beauty selection at multiple counters. It is not restricted by a single brand. Store staff can recommend products that are most suitable for consumers according to different consumer groups. In addition to the 24-hour official online shopping platform, it has also entered other malls and has opened 5 physical stores across Taiwan. In order to further enhance the consumer experience, beautySTAGE launched the " e-beauty consultant " for the first time, integrating online and offline through Omnichat OMO, and providing one-on-one professional consulting services from real beauty consultants on the official LINE account.
In less than a season after introducing the OMO system, beautySTAGE has already seen outstanding results: 76% of LINE OA friends are bound to beauty consultants, the monthly block rate is greatly reduced by 60%, and the LINE OA conversion rate is 7.5 times higher than the official website. !