Network Troubleshooting: How to do it?

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The term “network troubleshooting” refers to a series of actions that must be performed to guide the resolution of possible connectivity problems. It is an efficient strategy for determining the cause of a failure and guiding IT teams in correcting it more quickly.

Ping Test
The main action to be taken in network troubleshooting is to identify whether the problem occurs in the local connection or in the external network. To do this, you need to find out how the transfer of data packets from your workplace to the server and vice versa is going. To do this, just follow the steps below:

1) You need to know the IP of your computer on the internet and the uruguay telegram lead server on the Under. You can find out your computer's IP easily by accessing the MeuIp website.

2) With these numbers in hand, run the PING command in the command prompt (Windows) or terminal (Linux) followed by the server's IP number or access domain (example in the image below).

Ping Test

In the example case, the analysis identified high latency from the access point to the server.

Tracert Test
The Tracert test inspects the entire data route, from the computer executing the command to the destination (in this case, the server). To obtain this information, you need to:

1) Open the terminal (on Linux) and type “mtr -z IP”, or command prompt (on Windows) and type “Tracert IP”.

2) You must replace IP with your server's IP number.

Ping Test

3) If there is packet loss in the first few hops (first few lines of the analysis), this may indicate a problem with your internet provider. Restart your modem and retest. If the problems persist, contact your internet provider.

4) If packet loss occurs on the last line of the test, this may indicate a problem with the network configuration or hardware instability.
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Importance of network troubleshooting
These tests are extremely important for quickly identifying and resolving network problems. Sometimes a problem with your client's access to the server can be solved by resetting the internet modem. In other cases, it is necessary to send this information to the datacenter's support.

Network Troubleshooting with Under
Under has 24/7 technical support. With a team of highly qualified professionals, the support team seeks to resolve problems quickly for customers. We guide customers to perform network troubleshooting and send us the results when opening a call, making our actions even faster. Want to know more about what Under has to offer for your company? Contact us now .