CX for Rental as an innovative communication method
Posted: Tue Jan 07, 2025 9:07 am
In other words: servitization refers to companies that convert their structure and organization to sell value-added services integrated into the product itself, together with the product . In this sense, services are not simply added to the sale of a product, but become a central element of the offer itself (source: Impresa 4.0 ).
One last important observation. The transition from product to service occurs first saudi arabia whatsapp resource of all on the communication level: any additional functionality that is integrated into the rental offer must first be communicated, when it is not itself pure communication, training, information, entertainment or built to simplify the execution of an action by the user.
The experience that the brand offers to the consumer, in which all the aspects of product enjoyment converge, is, even in the case of rental, an experience of listening and accurate, direct and transparent messages .
The idea of customer experience as communication, which has developed over the years, is today divided into two distinct, yet intimately connected, meanings:
One last important observation. The transition from product to service occurs first saudi arabia whatsapp resource of all on the communication level: any additional functionality that is integrated into the rental offer must first be communicated, when it is not itself pure communication, training, information, entertainment or built to simplify the execution of an action by the user.
The experience that the brand offers to the consumer, in which all the aspects of product enjoyment converge, is, even in the case of rental, an experience of listening and accurate, direct and transparent messages .
The idea of customer experience as communication, which has developed over the years, is today divided into two distinct, yet intimately connected, meanings: