Send letters and documents securely to your customers' mobile devices
Posted: Sat Jan 04, 2025 7:07 am
Communicating with customers by mail is considered a means of communication from another age. According to a British study, a third of consumers think that letters are now useless (source ). In addition, sending mail costs more and takes more time compared to other modern means of communication.
From an environmental perspective, sending mail is not the best solution. Imagine the number of trees cut down for paper and the carbon footprint emitted by the vehicles that deliver the letters to their recipients.
However, for many businesses, mail is still the best way to send confidential documents like contracts. We can explain this by the view of some consumers like the elderly. Indeed, they think that sending mail is the only secure way of official communication and do not trust other means like SMS.
Following this observation, the Esendex new product development team wanted to find a solution that would combine the formal aspect of a letter, in a more economical version, with the speed and ease of use based on mobile technology:
And that's where secure document uploading comes in!
Secure Document Download Overview
document download via sms
image-sms-document
Secure Document Upload is a new web application in our mobile journeys, which allows you to replace sending mail while maintaining the confidentiality and formality of a letter.
The end user has the ability to securely download a PDF document from panama whatsapp list a mobile web application that requires no installation.
From the sender’s perspective, the speed of sending documents is significantly faster . The end user can access the mobile web application as soon as they receive the link, usually via SMS. They can then download the document directly to their device at a time that is most convenient for them.
Compared to postal delivery, which can take between 1 and 3 days, secure document downloading, via a mobile path, is almost instantaneous. A good point for the interaction and satisfaction of your customers!
The cost-saving benefits are also significant for mail senders. Sending 10,000 personalized letters to your customers could cost around €10,000 (including paper costs, administrative and postal fees). This new secure document upload feature will allow you to make significant savings while being faster and more efficient.
How does it work?
Image of the mobile course the pines
image-mobile-path-the-pines
The process of creating secure document uploads through mobile paths is simple.
To begin, businesses wishing to send documents will provide Esendex with a document template. This is usually a letter, contract, or other type of official document. This document will need to be accompanied by the information needed to create the document (for example: customer name, address, appointment date, etc.). This data can also be captured before the secure upload stage of the mobile journey.
Your customers will then receive a link to a mobile journey that will be contained in a link via SMS, email or your website. Your customer will then have to confirm their identity by answering security questions present in the mobile journey. Only after verifying their identity will your customer be able to download a PDF document onto their device.
This PDF document will then combine your original template and each customer's own details.
Which businesses can benefit from the new secure document upload tool?
The document upload feature on mobile paths can be used by any company, wishing to send official documents containing personal information, in a cost-effective and secure way. Here are some examples of how our customers use this tool:
Insurance companies can quickly establish and offer customized policies without having to invest in mailings.
Healthcare companies can securely transmit test results directly to patients' mobiles in a timely manner.
City councils and public entities that send confidential documents to their residents can reduce their budgetary expenses by switching from paper communication to a digital approach.
Real estate agencies can transmit documentation relating to real estate contracts to their buyers and sellers much more easily and quickly than by postal mail.
Collection agencies can easily and quickly verify the identity of their clients before sending confidential financial documents.
From an environmental perspective, sending mail is not the best solution. Imagine the number of trees cut down for paper and the carbon footprint emitted by the vehicles that deliver the letters to their recipients.
However, for many businesses, mail is still the best way to send confidential documents like contracts. We can explain this by the view of some consumers like the elderly. Indeed, they think that sending mail is the only secure way of official communication and do not trust other means like SMS.
Following this observation, the Esendex new product development team wanted to find a solution that would combine the formal aspect of a letter, in a more economical version, with the speed and ease of use based on mobile technology:
And that's where secure document uploading comes in!
Secure Document Download Overview
document download via sms
image-sms-document
Secure Document Upload is a new web application in our mobile journeys, which allows you to replace sending mail while maintaining the confidentiality and formality of a letter.
The end user has the ability to securely download a PDF document from panama whatsapp list a mobile web application that requires no installation.
From the sender’s perspective, the speed of sending documents is significantly faster . The end user can access the mobile web application as soon as they receive the link, usually via SMS. They can then download the document directly to their device at a time that is most convenient for them.
Compared to postal delivery, which can take between 1 and 3 days, secure document downloading, via a mobile path, is almost instantaneous. A good point for the interaction and satisfaction of your customers!
The cost-saving benefits are also significant for mail senders. Sending 10,000 personalized letters to your customers could cost around €10,000 (including paper costs, administrative and postal fees). This new secure document upload feature will allow you to make significant savings while being faster and more efficient.
How does it work?
Image of the mobile course the pines
image-mobile-path-the-pines
The process of creating secure document uploads through mobile paths is simple.
To begin, businesses wishing to send documents will provide Esendex with a document template. This is usually a letter, contract, or other type of official document. This document will need to be accompanied by the information needed to create the document (for example: customer name, address, appointment date, etc.). This data can also be captured before the secure upload stage of the mobile journey.
Your customers will then receive a link to a mobile journey that will be contained in a link via SMS, email or your website. Your customer will then have to confirm their identity by answering security questions present in the mobile journey. Only after verifying their identity will your customer be able to download a PDF document onto their device.
This PDF document will then combine your original template and each customer's own details.
Which businesses can benefit from the new secure document upload tool?
The document upload feature on mobile paths can be used by any company, wishing to send official documents containing personal information, in a cost-effective and secure way. Here are some examples of how our customers use this tool:
Insurance companies can quickly establish and offer customized policies without having to invest in mailings.
Healthcare companies can securely transmit test results directly to patients' mobiles in a timely manner.
City councils and public entities that send confidential documents to their residents can reduce their budgetary expenses by switching from paper communication to a digital approach.
Real estate agencies can transmit documentation relating to real estate contracts to their buyers and sellers much more easily and quickly than by postal mail.
Collection agencies can easily and quickly verify the identity of their clients before sending confidential financial documents.