Features of MCN Telecom PBX integrations Strictly speaking, using API and webhooks, you can create integrations between any programs. In this section, we will focus on ready-made integrations and analyze how the setup is done using one of them as an example. At the moment, there are more than 15 integrations with business applications for the Virtual PBX from MCN Telecom, including amoCRM, Bitrix24, RetailCRM, 1C-Rarus, Envybox, yclients, albato, S2 CRM, YUcrm, UMI.CMS, Roistat, MoySklad, Prostye Zvonki, Megaplan and others. Let's take Megaplan — an online CRM system for planning, monitoring and managing company tasks. Integration with this system allows you to receive information about calls, call statistics and conversation records. All communications will be saved in the client card.
To set up integration with Megaplan, you need laos telegram data to go through the following sequence of actions: In your Megaplan account, go to the Connecting to telephony via API section and install the MCN Telecom application. After installation, log in to your MCN Telecom Personal Account. We set up a new integration: add the token copied from the Megaplan account, enter the domain, the PBX number and add the internal numbers of the PBX users who will use the integration. CRM system! What tasks are solved by Virtual PBX integrations? VATS integrations provide many benefits for businesses. First, they improve the customer experience. For example, when a call comes in, customer information automatically appears on the employee’s screen, allowing them to instantly see the interaction history and offer more personalized and efficient service.
In addition, employees can make calls directly from the CRM system, which allows them to avoid wasting time switching between applications and focus on the client’s needs. Secondly, integrations simplify internal processes. Automatic data exchange between VATS and other systems eliminates the need for manual data entry, which reduces the risk of errors and frees up employees' time to perform more important tasks. For example, information about calls and the creation of a card for a new client can be automatically recorded in the CRM system, which simplifies tracking interactions with clients and analyzing work efficiency. In addition, PBX integrations help improve analytics and reporting. Monitoring employee performance and storing call records allows you to more accurately analyze employee performance, identify bottlenecks, and make informed decisions to optimize processes.