Keeping agreements
Posted: Tue May 27, 2025 7:21 am
Customers mainly call situations untrustworthy when companies hide behind small print, about which customers have not been properly informed in advance. Radiating trust is only possible if there is a culture of trust. Without transparent management that acts in the interest of the company, employee and customer, radiating trust is an impossible task.
Doing the right things right
Management is about 'doing things right' where leadership is about 'doing the right things'. The question 'Are we doing the right things right?' takes work to a higher level. Whether this question is asked and whether people systematically search for the answers and then seriously work on them depends largely on the culture within an organization. The customer notices the difference.
Sharing knowledge
The time when companies could keep their cards close to their chest is over: customers expect organizations list to data to share their knowledge transparently. Online communities are ideally suited for this. They not only help to provide customers with answers more quickly, but also offer employees and customers a platform to further enrich their knowledge. This makes them feel more involved, which strengthens the company's strength and reputation.
Simply keeping your agreements is not always achieved. Customers immediately punish you when they think that this has not gone well: after all, they also have agreements that they must keep. We must therefore be able to count on each other.
Paying attention
Customers want to be treated personally and friendly. When it comes to service, people are still the makers or the breakers of realizing a good experience. Due to the madness of the day, sincere attention falls short in many organizations.
Doing the right things right
Management is about 'doing things right' where leadership is about 'doing the right things'. The question 'Are we doing the right things right?' takes work to a higher level. Whether this question is asked and whether people systematically search for the answers and then seriously work on them depends largely on the culture within an organization. The customer notices the difference.
Sharing knowledge
The time when companies could keep their cards close to their chest is over: customers expect organizations list to data to share their knowledge transparently. Online communities are ideally suited for this. They not only help to provide customers with answers more quickly, but also offer employees and customers a platform to further enrich their knowledge. This makes them feel more involved, which strengthens the company's strength and reputation.
Simply keeping your agreements is not always achieved. Customers immediately punish you when they think that this has not gone well: after all, they also have agreements that they must keep. We must therefore be able to count on each other.
Paying attention
Customers want to be treated personally and friendly. When it comes to service, people are still the makers or the breakers of realizing a good experience. Due to the madness of the day, sincere attention falls short in many organizations.