Customer relationship in the best of times
Posted: Thu Feb 20, 2025 8:49 am
I am so sorry I have not had a chance to call. It’s been crazy over here. The information you have sent me is so helpful. Can you chat at noon tomorrow?” [Salesperson]: “Actually I’m tied up, but I’m free at 2. Does that work?” [Potential Buyer]: “Let’s chat then.” Empathy — the “sales professional’s secret superpower” — is only attainable with the cognitive and emotional support of sufficient sleep.
The ability to empathize can make or break a sales pitch or . In the dominican republic cell phone number list wake of COVID-19, most of your prospects and clients likely find themselves in unchartered waters, and you yourself are probably under a considerable amount of pressure to salvage deals and adapt to a changing market environment. With such unprecedented levels of uncertainty in businesses across every industry, empathy—and the human connections it creates—is more important than ever, especially for sellers.
Understanding the Role of Empathy in Sales According to a 2009 study published in Brain, empathy “refers to the ability of an individual to understand another person’s mental state in terms of emotions, feelings and thoughts, which is important for an effective interpersonal interaction.” “Effective interpersonal interaction” is of course the bedrock of sales, which is why empathy, according to sales leader Todd Caponi, is the “sales professional’s secret superpower.” Empathy can transform a routine sales call into a moment of genuine connection between people, helping a seller to earn lasting trust and influence.
The ability to empathize can make or break a sales pitch or . In the dominican republic cell phone number list wake of COVID-19, most of your prospects and clients likely find themselves in unchartered waters, and you yourself are probably under a considerable amount of pressure to salvage deals and adapt to a changing market environment. With such unprecedented levels of uncertainty in businesses across every industry, empathy—and the human connections it creates—is more important than ever, especially for sellers.
Understanding the Role of Empathy in Sales According to a 2009 study published in Brain, empathy “refers to the ability of an individual to understand another person’s mental state in terms of emotions, feelings and thoughts, which is important for an effective interpersonal interaction.” “Effective interpersonal interaction” is of course the bedrock of sales, which is why empathy, according to sales leader Todd Caponi, is the “sales professional’s secret superpower.” Empathy can transform a routine sales call into a moment of genuine connection between people, helping a seller to earn lasting trust and influence.