What an omnichannel service should be able to do

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Combine the company's communication channels: telephone, SMS, email, instant messengers, social networks, online chat on the website.

Support integration with CRM systems and other corporate software.

Store, encrypt and protect user data to armenia mobile database leakage and comply with Federal Law No. 152 and GDPR.

Analyze the text of customer messages.

Provide access to dialogs for all operators.

Omnichannel and Chat2Desk
Chat2Desk is designed for omnichannel communication with customers. Here's why:

The chat center supports the most popular messengers in Russia and the world: WhatsApp, Telegram, Instagram* Direct and Facebook* Messenger. Chat2Desk also works with messages in VKontakte groups and with comments on Facebook* and Instagram*. In addition, you can connect any external channel.

The Chat2Desk service is organized so that customer requests from all channels are collected in one window and can be processed by an unlimited number of operators.