Engage Customers on Social Media

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Provide Additional Information
Not everyone comes pre-decided about what they’re going to buy. Some need to conduct in-depth research in order to make an informed decision. By providing customers with additional information about their purchase, you can help improve post-purchase behaviour. This can include anything from product manuals, tutorials, links to YouTube videos, or even additional product recommendations that can enhance the customer’s experience.

5.
Around 60% of the world’s population uses social media daily. The average time spent is nearly 2.5 hours. These stats should be enough to convince any business that engaging customers on social media is absolutely necessary in 2023. It not only gets the word out and acts as a marketing funnel but also helps in building relationships and trust. Businesses can use social media to answer questions, respond to comments, share customer stories and reviews, launch new products, or promote their latest discounts and offers.

6. Offer Discounts and Promotions
Everybody likes to save some money wherever they can. Offering discounts and lebanon phone number list promotions can incentivise customers to make additional purchases and improve their overall perception of the brand.

Smooth Returns Experience: Its Importance to Customers
A smooth returns experience is incredibly important for customers. It can impact their overall satisfaction with a brand, as well as their likelihood to return and make additional purchases. A hassle-free and transparent returns process can show customers that a business values their satisfaction and is willing to make things right if there’s a problem. This can build customer loyalty and trust, as well as increase their confidence in the brand. A smooth returns experience can also make the process of returning a product convenient and reduce the risk for customers when making a purchase. By providing a clear and transparent returns policy, businesses can reduce the chances of post-purchase dissonance and improve the overall customer experience.