Webcare affects all your processes
Posted: Thu Feb 13, 2025 5:37 am
The mistake that organizations make is to look too much at their neighbors to see how things should be done. Webcare then loses its power because it is not their own. In such cases, strict guidelines are often drawn up for webcare employees, which is at the expense of authenticity, employee involvement (an important key to success!) and customer satisfaction.
Best Buy proves that things can be done differently. This American computer giant has opened its webcare, called Twelpforce, to all its employees (more than 200,000) after a successful pilot in 2010.
Accept cookies
Cutting and pasting an existing webcare concept also means that it is dangling somewhere. Webcare touches on all your processes. That is why it is important that it can grow organically within the organization. Start small, see what poland telegram data the obstacles are and learn from mistakes made. Webcare is not prefab.
Webcare employees also grow, in skills and responsibilities. The standard of another organization is not applicable to your employees. For example, webcare has an impact on the lead times of the customer contact center. I know organizations that still consider a response time of 5 working days for e-mail handling to be completely normal. That requires other adjustments than at a company that has more modern handling times for e-mail.
Best Buy proves that things can be done differently. This American computer giant has opened its webcare, called Twelpforce, to all its employees (more than 200,000) after a successful pilot in 2010.
Accept cookies
Cutting and pasting an existing webcare concept also means that it is dangling somewhere. Webcare touches on all your processes. That is why it is important that it can grow organically within the organization. Start small, see what poland telegram data the obstacles are and learn from mistakes made. Webcare is not prefab.
Webcare employees also grow, in skills and responsibilities. The standard of another organization is not applicable to your employees. For example, webcare has an impact on the lead times of the customer contact center. I know organizations that still consider a response time of 5 working days for e-mail handling to be completely normal. That requires other adjustments than at a company that has more modern handling times for e-mail.