More customization options for the Chat widget
Posted: Wed Feb 12, 2025 6:59 am
What's more interesting about the chat display is that you use merge tags like page title, URL, and WooCommerce tags like product name to customize the chat popup for a better user experience on your website.
Chat agents
Add more agents to manage your chat channels and increa poland mobile database se the quality of your support.
WordPress Chat Panel showing the Agents feature
For example, you can add multiple agents who offer multilingual support, or add multiple agents from different departments to offer specialized support – billing, sales, technical support.
Get more than just basic customization options for your chat widget on any of the pro plans. For example, you can customize the color of the chat button widget using HEX code. You can also change the location of the chat button so that it is placed anywhere on the screen.
Traffic source targeting
This feature allows you to show chat channels only to visitors who come from specific traffic sources, including direct traffic, social networks, search engines, Google Ads, or any other traffic source.
Chats Pro dashboard showing the traffic targeting feature
For example, you can show a Twitter icon to visitors coming from Google and a Facebook Messenger icon to visitors coming from Facebook.
Duplicate widget settings
With the Chaty Pro plan, you can easily duplicate your existing widget settings for similar pages on your website, saving you a lot of time that you could have spent customizing the widget.
The contact form leads
With the Chaty Pro tariff, you have the option to send interested parties from the contact form to your e-mails.Overview of the Chats Pro WordPress plugin control panel
Targeting based on hours and days
You can also set the widget to appear during specific hours or days. For example, you can set your widget to display a contact form after hours and a WhatsApp icon during business hours. You can also set targeting rules based on specific dates. For example, show the widget only on special holiday sales like Christmas, Halloween, or Black Friday.
Chats Pro WordPress plugin dashboard showing targeting rules functionality
What can Chat Pro features do for your WordPress website?
Centralized communication
With these features, you can centralize communication on your website, reducing the need to switch between different apps when communicating with your website visitors. They can simply select the available options on your chat widget and start communicating.
Improve customer satisfaction
Some users may prefer WhatsApp for quick queries, while others may prefer Facebook Messenger. Meeting these preferences can improve response times and overall customer satisfaction.
Personalized experience
Chats allow for interaction and response to user queries. This communication ensures that individual needs are addressed quickly. Whether it’s answering questions, providing instructions, or resolving issues, the response helps create a more personalized interaction compared to delayed or automated email responses.
support for multiple languages
By being able to converse with multiple agents in multiple languages, businesses can cater to a wider audience, regardless of their geographic location or language proficiency. This inclusivity can lead to increased engagement and a broader website reach.
Also, when users can communicate in their preferred language, they are more likely to feel comfortable and confident when interacting with a business. This increased level of comfort can positively impact conversion rates and lead to better results in terms of sales or inquiries.
Chat agents
Add more agents to manage your chat channels and increa poland mobile database se the quality of your support.
WordPress Chat Panel showing the Agents feature
For example, you can add multiple agents who offer multilingual support, or add multiple agents from different departments to offer specialized support – billing, sales, technical support.
Get more than just basic customization options for your chat widget on any of the pro plans. For example, you can customize the color of the chat button widget using HEX code. You can also change the location of the chat button so that it is placed anywhere on the screen.
Traffic source targeting
This feature allows you to show chat channels only to visitors who come from specific traffic sources, including direct traffic, social networks, search engines, Google Ads, or any other traffic source.
Chats Pro dashboard showing the traffic targeting feature
For example, you can show a Twitter icon to visitors coming from Google and a Facebook Messenger icon to visitors coming from Facebook.
Duplicate widget settings
With the Chaty Pro plan, you can easily duplicate your existing widget settings for similar pages on your website, saving you a lot of time that you could have spent customizing the widget.
The contact form leads
With the Chaty Pro tariff, you have the option to send interested parties from the contact form to your e-mails.Overview of the Chats Pro WordPress plugin control panel
Targeting based on hours and days
You can also set the widget to appear during specific hours or days. For example, you can set your widget to display a contact form after hours and a WhatsApp icon during business hours. You can also set targeting rules based on specific dates. For example, show the widget only on special holiday sales like Christmas, Halloween, or Black Friday.
Chats Pro WordPress plugin dashboard showing targeting rules functionality
What can Chat Pro features do for your WordPress website?
Centralized communication
With these features, you can centralize communication on your website, reducing the need to switch between different apps when communicating with your website visitors. They can simply select the available options on your chat widget and start communicating.
Improve customer satisfaction
Some users may prefer WhatsApp for quick queries, while others may prefer Facebook Messenger. Meeting these preferences can improve response times and overall customer satisfaction.
Personalized experience
Chats allow for interaction and response to user queries. This communication ensures that individual needs are addressed quickly. Whether it’s answering questions, providing instructions, or resolving issues, the response helps create a more personalized interaction compared to delayed or automated email responses.
support for multiple languages
By being able to converse with multiple agents in multiple languages, businesses can cater to a wider audience, regardless of their geographic location or language proficiency. This inclusivity can lead to increased engagement and a broader website reach.
Also, when users can communicate in their preferred language, they are more likely to feel comfortable and confident when interacting with a business. This increased level of comfort can positively impact conversion rates and lead to better results in terms of sales or inquiries.