Dell Technologies at Web Summit

[msttasnuvanava]

At Dell Technologies, we recognize that every customer’s Digital Transformation journey is unique. That’s why we’ve developed ProSupport Infrastructure Suite, a comprehensive package that not only meets your needs, but anticipates them. Our proactive support and maintenance planning is designed to improve business operations and ensure a seamless experience at every stage of the process.

Critical support tailored to your specific needs. ProSupport Infrastructure Suite how to get turkey number for whatsapp gives you the flexibility to choose the optimal level of support based on the criticality of your system. For the most critical systems, we recommend ProSupport Plus for Infrastructure. This premium option provides a Service Account Manager (SAM), your personal advocate for support issues, someone who knows your business and is responsible for ensuring a consistent and proactive support experience.

Leadership Insights: The ProSupport Advantage


In our latest leadership interview, Rob Smith, Senior Director, Account Manager Service, sits down with Petra Lajgutova, Service Account Manager. They discuss the unrivalled benefits of ProSupport Infrastructure Suite and ProSupport Plus in particular. You can find out why these services are critical to success on your digital transformation journey.

Petra Lajgutova: What are the most important factors for customers to choose Dell Technologies and ProSupport Infrastructure Suite?

Rob Smith: Proactive, predictive, and personalized support

The ProSupport Infrastructure Suite ensures our customers can get the most value from their Dell Technologies environment by using innovative support backed by AI-powered insights.

The ProSupport Infrastructure Package offers:

Flexibility to choose support based on the criticality of the systems.
Central point for managing your service requirements.
A consistent experience regardless of location and language.
Lajgutova: If a customer experiences an outage, how can ProSupport Plus help restore service as quickly as possible?

Smith: By providing priority access to our senior remote support engineers. In critical situations, we will also quickly dispatch a field engineer in parallel with real-time diagnostics being performed remotely.

Lajgutova: What role do AIOPS platforms play for customers within the ProSupport Infrastructure Suite?

Smith: AIOps, or AI for IT operations, refers to the strategic use of artificial intelligence (AI), machine learning (ML), and machine reasoning (MR) to simplify and streamline processes to optimize the use of customer IT resources.

ProSupport AIOps Platforms include CloudIQ , TechDirect and MyService360 – all powered by our secure connect gateway

Lajgutova: In your opinion, what are the advantages of ProSupport Plus within ProSupport Infrastructure Suite ?

Smith: Our support portfolio focuses on preventing incidents by reducing risk to improve productivity and enable customers to plan for the future with intelligent, personalized insights from CloudIQ.

Lajgutova: So, a quick verdict on the “good points” of ProSupport Infrastructure Suite and PSP in particular?

Smith: In short, ProSupport Infrastructure Suite offers flexible support for all assets with this level of support across the data center. Additionally, ProSupport Plus allows priority access to specialized support teams at any time of the day or night.

Service Account Managers (SAMs) and on-site technicians, familiar with the customer's specific environment, deliver a tailored support plan to enhance the customer's IT business capabilities.

Lajgutova: So, ProSupport Infrastructure Suite offers a collection of support services to drive digital transformation. With ProSupport Plus providing essential, comprehensive support for business-critical systems. It is the strategic choice for a proactive and seamless technical journey. Rob, thank you for your insight and it is a pleasure to interview you.

If you would like to learn more, you can find out more about ProSupport Plus for Infrastructure by downloading the data sheet .


About the Author: Petra Lajgutova