Automation of business processes

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Chatbot capabilities
Chatbots are used to solve a large number of different business tasks. These tasks can be divided into 2 large groups:

1
When we automate typical user scenarios and delegate some routine operations to a robot - order confirmation and payment, requests to technical support, NPS collection, lead qualification. But every time the user strays from this path, the intervention of a living person is necessary.

2 Warming up clients
When we take the user through a chain of warming content, or subscribe them to regular content mailings in a messenger.

Today, businesses most often use chatbots with lithuania consumer email list simple algorithms and primitive logic. But in some cases, there are more complex systems based on artificial intelligence, which are formally chatbots.

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A familiar example is voice assistants. These systems currently cost a lot of money and require the participation of a whole team of developers. But the emergence of affordable SaaS solutions is just around the corner, with the help of which it will be possible to independently create self-learning assistants without code, or almost without code.

However, there is no point in expecting a global fire of revolution to break out anytime soon - even simple modern chatbots can significantly increase sales and optimize some expenses.

So how can businesses use chatbots to get the most out of them?