Setting up checklists for analysis

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To effectively analyze calls, it is necessary to develop checklists. This is a list of key criteria that are important for evaluating a conversation. For example, a checklist may include items on greeting, identifying the client's needs, or closing a deal. Speech analytics helps control the fulfillment of these criteria, which helps improve sales efficiency.

How to Increase Sales with Speech Analytics: Tips
Define the goals and objectives of the analysis
The first step to increasing sales with speech analytics is to uruguay mobile database define goals. For example, to improve sales scripts, identify weak points or increase the efficiency of managers. A clear understanding of the analysis goals will help to quickly obtain results.

Conduct call analysis regularly
To maximize sales, it is important to analyze calls regularly . Create an analysis plan: once a week or once a month. Regular analysis will allow you to promptly identify problems and improve the work of managers.