How to Use Exclusive Content Memberships to Build Recurring Leads

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Mimicry can go beyond words, and into body language as well. Researchers have praised the “chameleon effect,” in which you imitate the movement and tone of the other person. Doing so can help bring a sense of safety and cohesion to a conversation.

But when it comes to difficult conversations, mimicry can sometimes make things worse.

When a frightened, concerned, or gambling data israel angry employee walks in the door for a tough meeting, it’s likely that their body language will be closed off. As the book Effective Difficult Conversations explains, “we can let our body unconsciously mirror” behaviors such as crossed arms, a scowl, and a lack of eye contact, “or we can assert some discipline and hold an open body position, direct eye contact, and a slight smile.” Those who do the latter are more likely to help lessen the anxiety and have a productive dialogue.

I’ve found that the same is true for language. If an employee says something out of anger or fear that isn’t crucial to the conversation, I’m unlikely to echo it. But repeating back key points while maintaining open body language helps a great deal.