Folders supplement your customer service efforts while reducing the workload of live chat agents

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How companies can reduce the workload of live chat agents
While live chat is a fast and inexpensive solution compared to other customer support tools, not all companies can afford to hire live chat agents.

Instead, they can implement automation tools and resources to complement and enhance their omnichannel customer service efforts.

1. Maps
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Have a folder containing all the live chat belarus phone number list resources.

Premio map pluginextends functionality to your WordPress site so agents can store and organize pages, posts, and media for easy access.

2. Knowledge base
Knowledge bases allow customers to look for solutions before contacting live chat agents.
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ANDknowledge baseis a self-service customer service library that contains information about a product, service, or topic. They work similarly to maps, but the resources are available to both clients and live chat agents.
They reduce agents' workload by giving customers a place to search for information themselves. ANDForrester studyconfirmed that knowledge bases are the most preferred self-service channel.

3. chatbots
Chatbots can handle simple queries, taking the workload off live chat agents.
Chatbots are computer programs that simulate natural human conversation. They can be programmed to handle simple to complex queries and are a great tool to supplement live chat support agents.