We respond with our voice to support the interlocutor. This is a traditional technique of active listening. We respond without thinking, “uh-huh,” “yeah-yeah,” to show our interest in the conversation. This technique does not need to be trained. It needs to be memorized. Constantly repeating the same sounds can throw the interlocutor off track.
Everyone who has had experience of telephone communication has mastered the techniques of voice support. Sound lets a person know that he is heard and understood on the other end of the line. Silence can disappoint and cause doubt.
Active Listening Techniques for Online Sales
From time to time, you botim database should "sound" for yourself. For example, you can exhale loudly. If your interlocutor is talking about his difficult life situation, such an action will be a signal to him and a reminder to yourself about the need for support and understanding.
How to achieve multiple growth in traffic and sales from your website?
Alexey Boyarkin
Dmitry Svistunov
Head of SEO and Development
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I have always been concerned about the issue of moving to a fundamentally new level. So that the indicators would grow not by 2 or 3 times, but by several orders of magnitude. From a thousand visits to ten thousand or from ten thousand to a hundred thousand, if we are talking about a website, for example.
And I know that such leaps are always the result of painstaking work in five areas:
Technical condition of the site.
SEO.
Collection of site semantics.
Creating useful content.
Working on conversion.
And at the same time, every manager needs an increase in sales and the number of applications from the site at the moment.
To get this growth, download our step-by-step template for increasing sales from the site:
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Echo Technique
The active listening technique "Echo" involves repeating the last or most significant phrases of the interlocutor. In this way, we demonstrate that we hear and understand the speaker. Lev Ushakov, who is a creative state trainer and facilitator, believes that echo-reaction solves two main tasks:
Directs the opponent to a specific topic. In this case, you should highlight the part of the most catchy phrase.
Supporting the interlocutor for better understanding. Here we highlight the most emotional part of what is said.
Echo Technique
Let's consider a situation when a friend told us that yesterday he received his salary for March, which was delayed for almost 3 months. He received the money in cash. He put it in his backpack and decided to take a walk along the spring streets. Your friend felt great because he paid off all his debts and the loan.
How to choose a reaction for the answer? If you want to talk about salary, emphasize "paid with a delay of almost 3 months." To demonstrate support, highlight the most emotional part: "paid all debts and paid off the loan."
The main character in the movie Pulp Fiction says the line, "Quarter pounder with cheese ." In Paris, it's called Royal Cheese. His partner used the echo-reaction technique and picked out the most emotional words, "Royal Cheese."