Customer service is the new engine of sales

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In today's hyper-competitive market, it is critical that sales and customer service work together to build customer trust and loyalty.

According to a Hubspot report,93%Customers who receive customer support are more likely to make repeat purchases.

Customer retention
Customer retentionis something every company strives to azerbaijan phone number list do in order to grow its customer base. A company's sales department lures consumers in and tries to keep them in front of it, which could end up affecting sales because customer service.

While sales keeps customers in their own backyard, customer service tries to keep the boundaries of the court with enticing services.

More than79.1%of the population today prefers online shopping to traditional shopping. However, your company's online sales team can onlyencourage customers with offers and deals; have a long-term strategy with your clients, you willrequire customer service.

Coordinating sales and customer service will increase your visibility and offer you long-term impulse purchases. You should also take the time to respond to customer reviews, whether positive or negative. It's important to learn how to respond to negative restaurant reviews so as not to damage your reputation.

Personalized experience
According to a recent study by New Epsilon,80-90%of customers find a personalized user experience more appealing when purchasing any product.

The main marketing strategy of any business model is sales and customer service, and these two must be kept engaged and in tune with market dynamics.