To respond to customer service questions

[aminaas1576]

"I will use the customer marketing function of Omnichat's official website to share joint marketing activities with graphic messages in the lower right corner of the official website, so that customers who come in can feel the different possibilities of Jingshengyu and learn about the current season's discounts at the first time."

Brands can customize the customer marketing function of the official website to specify what pictures and text messages customers will see in the lower right corner when they enter a certain page. They can also post videos, plain text, and links.

Jingshengyu makes good use of this graphics and text layout to quickly communicate the brand concept with incoming guests, allowing cooperation with different industries to have more exposure opportunities.

Save 50% time, the customer service system is automatic and considerate
Before Yu Cheng used Omnichat, the biggest pain israel email list point was customer service. Because e-commerce companies often need to switch between IG, FB, LINE, and official website communication software from different channels, they have to ask their colleagues for their account and password every time.

Moreover, we often encounter the same question and ask it several times, or even the same customer keeps asking it through different channels.

Omnichat uniquely solves this problem by integrating the backend through one-stop omni-channel, allowing teams to respond to messages using the APP and desktop version.

"I really like the shopping guide link function of the Omnichat customer service system. Customer service staff can send recommended products with one click, including customized pictures, copywriting, and buttons. This greatly increases the conversion rate and the price per customer is higher than the average price of the entire store."