Reducing the load on customer support

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Customer service stats
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The more customers have problems, the more demand there is for customer support. It doesn't matter if your agents are equipped with the best virtual phone system; too many calls can overwhelm customer support. Customers will also be frustrated that they have tocontact customer supportget answers to simple questions.

Increasing customer loyalty
The effort will pay off in the long run. If handled tunisia phone number list properly, customers will be grateful for your support. They will feel more positive about your product. They may even recommend your services or write favorable reviews.

Help users adapt to new features
SaaS products are constantly introducing new features. Users become comfortable with what they know and don't want to explore changes. Onboarding can show how users can adapt and take advantage of the latest additions to the software.

Recommended reading:Omnichannel customer experience strategies for SaaS companies

SaaS integration best practices
There’s no denying the importance of onboarding. However, it’s also very easy to get wrong. The onboarding should serve as a step-by-step guide to your product. It should be useful regardless of skill level, providing insight to beginners and experts alike.

And make no mistake; a bad inclusion can have major consequences. As much as63%of customers says that onboarding is an important factor when investing in a product.