Failure to perform one's duties . In an organization, there is always a clear division of tasks between departments and employees. There is an agreement on who should resolve what issues and when. If one party delays the completion of a task, a conflict situation arises.
For example, the accounting department needs to receive route sheets from drivers by the 20th to prepare a report by the 1st of each month. If one of the employees delays submitting documents, a conflict arises.
Lack of clear areas of responsibility . Each employee, including the head of the department, must know the range of tasks that he will have to solve. He must understand what processes in the company he is responsible for and what does not concern him. The lack of clear boundaries leads to the fact that no one will perform tasks, or several employees duplicate work.
So, the head of the sales department jamaica phone data called the client with a profitable offer. But the manager had already done it before him. This attitude will irritate the client. He will understand that the company is a mess and there is no clear distribution of tasks. As a result, the head of the department will scold the manager, provoking a conflict.
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Lack of sufficient resources . A company does not always have the money, employees or time to complete all tasks. When a manager tries to distribute resources between departments, a conflict may arise. For example, a company has a new client.
The manager sends him to the marketing department, but there are no available employees there, since some are sick, some are on vacation. The employees cannot take on an additional client, since they have enough of their own tasks. The manager will be dissatisfied, which can lead to a conflict situation.
Incorrect task setting . To achieve the desired result, the manager must clearly define the deadlines and goals that need to be achieved. It is imperative to ensure that subordinates correctly understand the task.
So, the head of the marketing department asked the designer to present him with a product presentation next week. On Monday, he decided to get acquainted with the intermediate result and found out that the project would be ready only by the end of the week, because the marketer did not specify the deadlines and requirements. As a result, the head of the department can reprimand the designer, and the latter will be dissatisfied with the lack of a clear technical task.
Increase Your Profits by 10X: 5 Key Metrics You Must Track
Alexander Kuleshov
Alexander Kuleshov
General Director of Sales Generator LLC
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Types of conflict