Finding a solution Initially, a special database was maintained for customer service, where all news from the freight industry, updates to ship and train schedules, changes in fees, duties and tariffs were loaded. Of course, using such a database was much more convenient than searching for all the information yourself, but the search was manual and took a lot of time, and clients wanted to receive answers to their requests as quickly as possible. The integration of a shipping cost calculator and the sending of changes to tariffs in the client's personal account on the website only partially relieved the support service. It was decided to try an AI-based chatbot so that it could access the information storage, extract the required data from there and process it according to the request.
Solution The customer immediately decided iraq telegram data that the chatbot would help employees, since it is easier to train a group of managers to use the algorithm than a wide client audience. , but also reduces the costs of the chatbot, since each request to the neural network to search and process information from the database is paid according to the AI service rates. The procedure for using the chatbot is as follows: The user enters a query to search by keywords. For example, "what do the rates for transportation in the shipper's own containers include?" The bot provides a short description of the found order approving the conditions for applying tariffs and offers to show the full text, ask a question to search by article, or restart the search by keywords.
Since the document contains a lot of unnecessary information in addition to the main request, the manager can give a clarifying command to search the document: “write a list of what exactly is included in the tariff for transportation in the sender’s own containers.” After this, the chatbot will provide the data in the form required by the user. Thus, in less than a minute, the manager receives information that is completely ready for further use without searching for a document in the database, manually searching the document, copying and editing the data format. Results Since the chatbot has only been implemented for a couple of months, it is too early to talk about the benefits received from its use, the customer's representatives believe.