Intranet as the beating heart of the organization
“If you want your intranet to be the beating heart of the organization, it needs to be stimulated.” Now, a year later, TeamKPN is working well. But not yet perfect, he says.
It is important to involve the employee in the (further) development. “What is there now is almost 100% based on feedback from the users.”
Without management support, you will not be able to create a culture in which everyone finds it normal to talk to each other, share knowledge, respond, and be critical of things. The MT members also have to be online, give their opinion, clarify strategies. Managers often have to learn how it works. Not: tell which customer they are with, because then the criticism comes 'don't you have anything better to do?'. But: like things or respond to posts from their people or team. Give people appreciation via the platform. Because that is what they want to hear from their manager: appreciation for what they do.
The power of the mass is great
And TeamKPN is used to solve problems. The power of the masses is great, with so many users. list to data Recently, a problem that the webcare team could not solve was put on the intranet, and within five hours people from different divisions responded, and the solution was there. Then some important tips for a well-functioning social intranet:
Involve employees in development
Guidance and communication
It's about change management
Management support is essential
Create relevance for everyone who has a position within the company
Keynote Steven van Belleghem
Steven van Belleghem
In a cozy, cheerful setting, Steven knows how to get the audience involved and the laughs on his side. The first Belgian joke (he is Flemish) is already mentioned within a few minutes. Then he is ahead of us.
Do we actually still need the intranet? Steven wonders. People are so often disappointed by it, it doesn't work, they don't read it. They keep sending emails. Then the first tip would be: if it doesn't work, then abolish it. And then a second thought: Does the Facebook organization have an intranet?