“You Might Find ABC Helpful.” #9: “This Should Be Fixed by X.” #10: “Can I Arrange for an Update Phone Call at a Time Convenient for You?” Wrap Up: Don’t Overlook the Power of Empathy Statements for Customer Service #1: “I am so sorry you’re going through this.” Some people tend to think they are admitting a mistake when they apologize to the customer, but this is not true.
Are willing to try to understand where they are coming from and try to restore the relationship with buy algeria telegram database them. Just keep in mind that this apology is only the beginning. You need to be ready to provide them with solutions to their problem. Otherwise, your apology falls short, and so does your customer service overall. #2: “Give Me a Moment While I Figure This Out for You.
” When a customer contacts you with a problem, it is important to figure out what’s going on. However, you also want to ensure the customer knows you are taking the steps to resolve their issue. This empathy statement does just that. In addition, you are letting the customer know you value their time and understand the matter of urgency. Working in customer service means that your primary goal is to make the life of your customer easier and offer your assistance whenever you can.