The tool automates routine queries using AI

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features including chatbots and voicebots powered by Openai. Allowing your agents to focus on more complex problems not only reduces operational costs. But it also ensures that every customer interaction is handled quickly and accurately thanks to plivo Cx's no-code workflow. Builder allows you to create personalized customer journeys across all channels and customize every interaction.

Tailored to individual needs, the platform integrates seamlessly belize email list with your existing technology stack for a seamless experience. The transition and ongoing service platform's AI engine optimizes customer support by identifying and prioritizing urgent issues. It also ensures brand consistency by training AI agents. Reflect your company's voice and policies. In addition, Plivo Cx is designed to improve customer experience. With multimedia support, you can easily share images, videos, audio and files.

Agent workflow with message templates and internal annotations facilitates efficient conversation flow and task management. Agents can remain flexible and easily adapt to new products with real-time updates from AI agents. Additionally, there are advanced features such as publishing, promoting or changing policies, real-time metrics, historical reports, and call termination. The tools provide deep insight into agent performance and customer interactions.