CRM for an elevator company: how NetHunt CRM managed to optimize the work of Powerglide Elevators

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For Powerglide Elevators, as a New Zealand construction company, it was crucial to find a CRM system that would allow them to not only effectively manage their customer base, but also track the current status of their projects. All this without having to open third-party applications and switch between hundreds of tabs.

Read on to learn how Powerglide Elevators managed to maximize the efficiency of their project management process with NetHunt CRM.

Content

Who are Powerglide Elevators?
What prompted Powerglide Elevators to start looking for a CRM system and why did the company choose NetNunt CRM?
Teams using NetHunt CRM at Powerglide Elevators
How does Powerglide Elevators use automation functionality in NetHunt CRM?
What reports does Powerglide use?
What results did Powerglide achieve with NetHunt CRM?
What Powerglide says about NetHunt CRM
Who are Powerglide Elevators?
Powerglide Elevators is a New Zealand company that designs and builds premium elevators.

In 2003, company founder Ian Fullerton was looking for an elevator for his home. He couldn't find one that suited him. This inspired Ian and his son Allan to invent their own elevator.

The men set about implementing the idea. Soon, familiar families asked to build an elevator for them. Then another, and another… The demand for elevators prompted Jan and Allan to start their own business. Thus, in 2005, the company Powerglide Elevators was born.

In the 18 years of Powerglide Elevators ' existence , the company has built over 650 elevators and installed them throughout New Zealand.

What prompted Powerglide Elevators australia phone number list to start looking for a CRM system and why did the company choose NetNunt CRM?
Powerglide Elevators is no stranger to using CRM systems. The company previously used Capsule CRM. But the software had a major flaw — it didn’t include the necessary features for business. Even a tech giant like Salesforce didn’t impress Allan Fullerton, the company’s founder.

“It was extremely important for us to find a CRM system that would allow us not only to effectively manage our customer base, but also to track the current status of our projects. And all this without having to check third-party applications and switch between hundreds of tabs and programs.

At the time of searching for a CRM system, the company was quite small and had limited financial resources. We had three employees, including me. We simply could not afford to spend a significant part of the budget on implementing a CRM system.

I would scroll through Google feed every day, test 7- or 14-day trial versions of various programs. I repeated this procedure until I found NetHunt CRM — a real treasure trove for business process automation and effective project management. The software impressed me with its affordable price, the ability to customize fields, integration with Gmail, Zapier”

Allan Fullerton, founder of Powerglide Elevators

Teams using NetHunt CRM at Powerglide Elevators
The company's staff has gradually expanded and now consists of 30 employees . About half of them work with NetHunt CRM. Below is more information about how and for what purpose individual departments of the company use the CRM system.

Sales and Design Department
At Powerglide Elevators, the sales and design departments are one and the same. The teams have a somewhat unconventional approach to selling equipment. The specialists do not look for architects. Instead, they find them themselves through the website. At least 70 of the company’s works are repeat orders from architectural bureaus.

Specialists enter data about the current project into the CRM system. For example, elevator dimensions, design details (color palette and other relevant information). All in order to convey as many details as possible to the production team - the specialists who will bring the architect's idea to life.