Furthermore, approaching digital transformation as a technology journey independent of the business is a recipe for failure. It is important to ensure that the company owns the process. When the organization takes control and controls the process, it can drive an end-to-end transformation that includes processes, people, policies and technology. A siloed approach is always bound to fail.
In addition to all the points mentioned above, there are other complicating factors. Therefore, one of the secrets is to keep innovations within a high level of simplicity. In addition, it is important that the development of a product or service has a high speed of implementation. In other words: a fast “Go-To-Market”.
So simplicity means providing something that is easy to purchase and use. Something that is simple in essence, economically efficient and of good quality. However, the most important thing is to be able to solve a pain point for your consumers or customers.
These concepts and methodologies emerged from Agile models, Lean oman mobile database Startup and Customer Development . Both are increasingly presenting themselves as successful concepts among digital businesses that emerge every day.
KPIs for a successful digital transformation
Companies need KPIs that go beyond traditional benchmarks of sales numbers and financial performance. Only then can they accurately analyze the ROI of digital transformation.
It is necessary to define the parameters that determine the scale of business growth, ease of operations and the overall productivity of all stakeholders involved. That is why we have listed here the KPIs that your company can adopt to measure the success of digital transformation at different levels.
KPIs focused on customer experience
Improving the customer experience is one of the main goals of almost every digital transformation strategy.
Therefore, it is important to keep regular track of the customer experience delivered for continued success. And this can be broken down into the following KPIs.