This quality helps them deal with pressure, conflicts in internal relationships and everyday challenges — all of which have an impact on productivity and the quality of the service provided.
What you will see in this article:
What is Emotional Intelligence?
What is emotional intelligence in the workplace?
How important is emotional intelligence at work?
Why is emotional intelligence important for work?
How to Develop Emotional Intelligence at Work
How to use emotional intelligence in the workplace?
Discover why it is so important to develop emotional intelligence in your ca email database work and how to awaken this skill in your employees.
What is Emotional Intelligence?
It is no wonder that the concept of emotional intelligence is so popular, especially when we talk about work and companies: this quality allows people to understand their own emotions in greater depth and to know how to better deal with their feelings and those of the people they live with.
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It's a simple idea, but it makes a difference in everyday life. Life is full of pressures, conflicts and difficulties, knowing how to deal with all of this calmly and without being carried away by your emotions is a great asset for anyone.
Emotional intelligence is based on self-knowledge, self-control and empathy to help individuals manage their relationships and challenges in a healthier way. Developing this social skill is a great way to improve not only your personal life, but also your professional life — something that will benefit both employees and the company.
What is emotional intelligence in the workplace?
The term was first used in 1990 by researchers Peter Salovey and John Mayer, but was popularized by psychologist Daniel Goleman, as mentioned previously.
Emotional intelligence in the workplace is a behavioral skill that, when used, facilitates the identification and management of feelings and emotions in the business context. In other words, its concept refers to the ability to understand emotions.