To succeed, participants must embrace an end-to-end view that ties together gamification’s four components. Here’s an example of how gamification could be applied to a call center operations process
Objective: To improve goal and outcomes.
Mission: Achieve 10 points per day; receive positive support workers feedbacks;
Components:
Badges: Rewards are given daily and are displayed on hong kong number code weekly leaderboards and are displayed on an internal application, along with the participant’s profile. participants.
Certificates: Rewards are given to weekly or monthly leaders and are displayed on an internal application, along with the participant’s profile.
Challenges: Participants are measured by positive feedback per day or week.
>> Players: These are the participants in the gamification NDIS program;
>> Badges: Certificates, Trophies and Badges are a way of recognising NDIS participants who have achieved NDIS goals within a specific timeframe.
>> The Leader board is used for either individuals or teams, such as identifying reps with the maximum number of 10 points per day of each week. Badges with some level of intrinsic value need to be provided to leaders since virtual points are not perceived to have true value.
Design: NDIS participants are the players in this game, it’s important to emphasise ease of use. For example, intuitive process workflow and technical integration can ensure that participants don’t have to perform extra tasks to achieve badges. Other useful features — such as easy access on mobile devices for viewing leader boards and the ability to comment and share on badges — should be designed in from the getgo.